Effective Date: May 1, 2026
[Your Company Name] respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, store, and protect information obtained through our SMS communications program.
1. Information We Collect
When you opt in to receive SMS messages from us, we may collect:
- Your mobile phone number
- Your name
- Transportation or dispatch-related information
- Communication preferences
- Message history and interaction data
- Customer service inquiries
We may also collect technical information related to message delivery and engagement.
2. How We Use Your Information
We use your information to:
- Send dispatch and transportation updates
- Provide customer support
- Confirm pickups and deliveries
- Send appointment reminders
- Communicate operational notifications
- Improve customer experience
- Maintain security and compliance
3. SMS Consent Protection
SMS consent is not shared with third parties or affiliates for marketing purposes.
Your mobile phone number and SMS opt-in information will only be used for the purposes described in this Policy.
4. Information Sharing
We may share information only in the following situations:
- With trusted service providers that support our business operations
- To comply with legal obligations
- To protect our rights, safety, or property
- In connection with a business transfer or merger
All service providers are required to maintain confidentiality and protect your information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
However, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain SMS-related information only for as long as necessary to:
- Provide services
- Meet legal requirements
- Resolve disputes
- Enforce agreements
7. Opt-Out Rights
You may opt out of SMS communications at any time by replying:
- STOP
- END
- CANCEL
- QUIT
After opting out, you may receive a final confirmation message.
8. Cookies and Website Tracking
Our website may use cookies, analytics tools, and related technologies to improve user experience and website performance.
These technologies may collect non-personal browsing information.
9. Third-Party Services
Our SMS program may utilize third-party communication platforms and service providers to facilitate message delivery and operational support.
These providers are contractually obligated to safeguard your information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We reserve the right to update this SMS Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date.
12. Contact Us
If you have any questions regarding this SMS Privacy Policy, please contact:
Flexy Logistics LLC
4120 RICHARD GORDON HATCHER BLVD
GARY, IN 46408
Phone: (219) 200-8540
Email: jorge@flexylogisticsllc.com
Website: flexylogistics.com